Refund policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at STORE@MYRHOO.COM. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at STORE@MYRHOO.COM.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, also you should have the valid proof of it, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at STORE@MYRHOO.COM.

Return & Refund Policy

At MYRHOO, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. Please review our return and refund policy below.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within [2 DAYS] of receiving the order.

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with all original packaging, tags, original bill, accessories.

  • Proof of purchase (order confirmation or receipt) must be provided.

We reserve the right to refuse returns that do not meet the above conditions.

Return Timeframe

Customers must request a return within [2 DAYS] of receiving their order.

To initiate a return, please contact us at STORE@MYRHOO.COM with the following information:

  • Your order number

  • The item you wish to return

  • Reason for the return

  • Photos (if the item is damaged or defective)

Once your return request is approved, we will provide instructions on how to send the item back.

Refund Process

After we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved:

  • Your refund will be processed to the original payment method.

  • Refunds are typically processed within 7 DAYS after the returned item is received and inspected.

Please note that it may take additional time for your bank or payment provider to process the refund.

Exchanges

If you received a product that is defective, damaged, or incorrect, we offer exchanges where possible.

To request an exchange, please contact us at STORE@MYRHOO.COM within [2 days] of receiving your order. We will guide you through the exchange process.

Exchanges are subject to product availability.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 2 DAYS of receiving the order.

Email us at [STORE@MYRHOO.COM] and include:

  • Your order number

  • Photos of the damaged or defective item

  • A brief description of the issue

We will review the issue and provide a replacement, exchange, or refund where appropriate.

Non-Returnable Items

Certain items cannot be returned or refunded, including but not limited to:

  • Items marked as final sale or non-returnable

  • Personalized or custom-made products

  • Perishable goods

  • Gift cards

  • Items that have been used, damaged, or altered by the customer

Return Shipping Costs

Return shipping costs are handled as follows:

  • If the return is due to a damaged, defective, or incorrect item, MYRHOO will pay the return shipping cost.

  • If the return is due to customer preference (change of mind, wrong size, etc.), the customer may be responsible for return shipping costs.

Shipping charges paid during the original purchase are non-refundable, unless the return is due to our error.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: STORE@MYRHOO.COM
Business Address: [ADVITYA HOMES, SECTOR 143, FARIDABAD, HARYANA, INDIA, 121004.]

We are committed to providing a smooth and trustworthy shopping experience for all our customers.